Frequently Asked Questions

You keep seeing patients and documenting encounters. We connect to your EHR, pull encounter data, code it, scrub it, submit claims, post payments, work denials, manage A/R, and handle patient billing. You get monthly reports showing where your money stands. Learn more about our billing process.

Most practices transition within two to three weeks. We handle the EHR connection, learn your workflows, and start processing claims with no downtime.

No. We integrate with eClinicalWorks, Athenahealth, AdvancedMD, Kareo, DrChrono, NextGen, Epic, Cerner, and dozens more. We also offer free EMR software if needed.

Yes. Every client gets a named account manager who knows your practice, payers, and billing patterns. No call centers.

Starting at 2.49% of net collections. No setup fees, no monthly minimums. We only get paid when you get paid. See full pricing details.

In-house billing typically costs 8 to 12% of collections including salaries, benefits, software, and overhead. A single biller costs $35K-$65K annually. At 2.49%, our entire team costs a fraction of one employee. Compare pricing options.

No. Our 2.49% rate covers billing, coding, submissions, denials, A/R, patient billing, eligibility verification, credentialing support, and monthly reporting.

No. We don't lock you in. Our retention rate is high because of results, not contracts.

Yes. Active AAPC and AHIMA certifications. Our team completes continuing education annually and stays current on all coding updates.

Above 98%. Every claim is scrubbed against payer-specific edits before submission.

We categorize every denial by root cause and apply the correct resolution path with specific documentation and coding rationale. We also track patterns to fix upstream issues. Learn about our A/R recovery process.

Monthly reports covering collections by payer, denial rates, A/R aging, clean claim rate, and key revenue cycle metrics.

40+ specialties including cardiology, urology, urgent care, behavioral health, orthopedics, ABA therapy, DME, laboratory, internal medicine, dermatology, pain management, and more. View all specialties.

Yes. We know the specific payers, Medicaid programs, and billing rules for every state market.

Yes. We submit CMS-1500 for professional and UB-04 for institutional claims.

Yes. End-to-end encryption, role-based access controls, documented security policies, regular training, and business associate agreements.

Yes. CAQH, PECOS, commercial payer enrollment, Medicaid managed care, contract negotiation, and re-credentialing management. All included. Learn about our credentialing services.

Yes. Eligibility verification, clinical documentation, payer submission, status tracking, and retro authorization recovery. Compliant with 2026 CMS timeline rules. Learn about our authorization services.