Telehealth Billing Services in New York

New York's healthcare market includes 90,000+ physicians, and telehealth practices here face a payer market dominated by Empire BlueCross BlueShield on the commercial side and NY Medicaid Managed Care on the public payer side. Medicare claims are processed through National Government Services (NGS) (Jurisdiction K), which applies its own Local Coverage Determinations that directly affect telehealth procedure coverage and medical necessity requirements. Generic billing teams without NY specific knowledge leave revenue on the table.

Telehealth billing itself is complex. Telehealth billing requires precise modifier and place-of-service coding that varies by payer and state. The distinction between POS 02 (telehealth facility) and POS 10 (telehealth patient home) affects reimbursement rates. Modifier 95 designates real-time audio/video services, while modifier 93 covers audio-only visits. Remote patient monitoring codes 99453-99458 and telephone E/M codes 99441-99443 add further billing opportunities that many practices miss entirely. When you combine this coding complexity with New York's specific payer rules, authorization requirements, and 7 NY Medicaid Managed Care managed care plans that each have their own billing rules, you need a team that understands both dimensions. Go Medical Billing provides that expertise at 2.49% of collections, serving telehealth practices from New York City to Yonkers and across New York.

New York has more than 90,000 physicians and one of the most fragmented commercial insurance markets in the country. The state has its own Surprise Bill Law that predates the federal No Surprises Act by several years, and the New York Independent Dispute Resolution process is one of the most active state-level arbitration systems for out-of-network claims. Empire BlueCross BlueShield is the largest commercial carrier statewide. EmblemHealth, Oxford, and Aetna also hold significant share. New York City has a separate Medicaid managed care market from upstate. MetroPlus and Healthfirst dominate inside the five boroughs while Fidelis Care, MVP, and UnitedHealthcare are more prominent upstate. The state has at least seven active Medicaid managed care organizations, each with its own provider portal, prior authorization rules, and reimbursement schedule.

New York-specific factors that shape telehealth reimbursement: New York's Surprise Bill Law went into effect in 2015, predating the federal No Surprises Act by seven years. The state IDR process has issued thousands of binding decisions.; Empire BlueCross BlueShield is one of the largest BCBS plans in the country by membership. Its rules differ from BCBS plans in neighboring states like New Jersey (Horizon BCBS) and Connecticut (Anthem BCBS).; New York is the largest single state for Medicare beneficiaries in the Northeast. The Medicare MAC is National Government Services (NGS) under Jurisdiction K, which also serves Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, and Vermont.. Our NY coders build these into every telehealthclaim — see how this works alongside our New York medical billing and telehealth billing teams.