Telehealth Billing Services in Tennessee

Tennessee's telehealth practices face unique billing challenges shaped by BlueCross BlueShield of Tennessee's commercial rules, TennCare requirements, and Palmetto GBA Medicare policies. Our AAPC-certified coders specialize in both TN payer rules and telehealth coding complexity.

AAPC Certified
TN Payer Expert
Telehealth Specialists
2.49% Rate
18,000+TN Physicians
2.49%Starting Rate
3Medicaid MCOs
98%+Clean Claim Rate

Why Tennessee Telehealth Practices Need Specialized Billing

Tennessee's healthcare market includes 18,000+ physicians, and telehealth practices here face a payer market dominated by BlueCross BlueShield of Tennessee on the commercial side and TennCare on the public payer side. Medicare claims are processed through Palmetto GBA, which applies its own Local Coverage Determinations that directly affect telehealth procedure coverage and medical necessity requirements. Generic billing teams without TN specific knowledge leave revenue on the table.

Telehealth billing itself is complex. Telehealth billing requires precise modifier and place-of-service coding that varies by payer and state. The distinction between POS 02 (telehealth facility) and POS 10 (telehealth patient home) affects reimbursement rates. Modifier 95 designates real-time audio/video services, while modifier 93 covers audio-only visits. Remote patient monitoring codes 99453-99458 and telephone E/M codes 99441-99443 add further billing opportunities that many practices miss entirely. When you combine this coding complexity with Tennessee's specific payer rules, authorization requirements, and 3 TennCare managed care plans that each have their own billing rules, you need a team that understands both dimensions. Go Medical Billing provides that expertise at 2.49% of collections, serving telehealth practices from Nashville to Chattanooga and across Tennessee.

Top CPT Codes for Telehealth in Tennessee

Our TN coders handle these telehealth codes daily, applying Palmetto GBA Medicare rules and BlueCross BlueShield of Tennessee commercial policies to each claim.

Code
Description
POS 02
Telehealth Facility
Mod 95
Synchronous
99458
RPM
99441
Phone E/M

Tennessee Payer Challenges for Telehealth

Every TN payer has specific rules for telehealth claims. Here's how we navigate them.

BlueCross BlueShield of Tennessee Telehealth Claims

BlueCross BlueShield of Tennessee processes the largest share of Tennessee commercial telehealth claims. We know their TN specific fee schedules, prior authorization requirements for telehealth procedures, and their appeal timelines when claims are denied. POS 02 reimburses at facility rates while POS 10 reimburses at non-facility rates — choosing incorrectly reduces reimbursement by 15-30%.

TennCare Telehealth Billing

TennCare routes telehealth patients through 3 managed care plans: BlueCare Tennessee, UHC, Amerigroup. Each MCO has its own telehealth authorization and billing rules that we manage.

Medicare (Palmetto GBA) Telehealth Coverage

Palmetto GBA processes Medicare telehealth claims in Tennessee with its own Local Coverage Determinations. We navigate Palmetto GBA's policies around modifier 95 vs 93 requirements to prevent medical necessity denials.

Denial Prevention for Tennessee Telehealth

Common telehealth denials in Tennessee include pos 02 reimburses at facility rates while pos 10 reimburses at non-facility rates — choosing incorrectly reduces reimbursement by 15-30% and synchronous audio/video visits use modifier 95, audio-only visits use modifier 93, and payers vary on which they accept. Our team catches these issues before submission and appeals aggressively with TN payer-specific documentation when denials occur.

Get Expert Telehealth Billing in Tennessee

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98%+ clean claim rate
2.49% starting rate
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What We Handle for Tennessee Telehealth Practices

POS code and modifier assignment for all telehealth visits
Audio-only billing with modifier 93 compliance
Remote patient monitoring coding (99453-99458)
Telephone E/M coding (99441-99443)
State parity law tracking and enforcement
Cross-state licensing verification
Telehealth credentialing with payers
Asynchronous (store-and-forward) billing

Tennessee Telehealth Billing Cost Comparison

Hiring an in-house biller with telehealth expertise in Tennessee costs $36K-$48K annually in salary alone. Add benefits, software, clearinghouse fees, and office space, and the true cost is even higher. At 2.49% of collections, Go Medical Billing provides an entire team of AAPC-certified telehealth coders and TN payer specialists for a fraction of that cost.

$36K-$48K

In-House Biller Salary

+ benefits, software, space

2.49%

Go Medical Billing Rate

Full team, all services included

60-80%

Typical Cost Reduction

With better results

Frequently Asked Questions

All major TN payers: BlueCross BlueShield of Tennessee, Cigna, Aetna, UHC, Humana, TennCare (including BlueCare Tennessee, UHC, Amerigroup), and Medicare through Palmetto GBA. If a payer accepts telehealth patients in Tennessee, we submit and follow-up on claims with them.
The most frequent telehealth denials we see from TN payers include pos 02 reimburses at facility rates while pos 10 reimburses at non-facility rates — choosing incorrectly reduces reimbursement by 15-30%, synchronous audio/video visits use modifier 95, audio-only visits use modifier 93, and payers vary on which they accept, 40+ states have telehealth parity laws, but each defines parity differently — some cover payment parity, others only coverage parity. Our team catches these before submission by applying both telehealth coding expertise and TN payer-specific rules to every claim.
TennCare routes telehealth patients through 3 managed care plans: BlueCare Tennessee, UHC, Amerigroup. Each MCO has its own telehealth authorization requirements, fee schedules, and billing rules. We credential and bill with all of them so your telehealth practice gets paid correctly.
Most TN telehealth practices are fully transitioned within two to three weeks. We connect to your EHR, learn your telehealth workflows, and start submitting claims to BlueCross BlueShield of Tennessee, TennCare, Medicare, and all your TN payers with no downtime.

Fix Your Tennessee Telehealth Billing

Call 888-701-6090 for a free billing assessment specific to your TN telehealth practice. We'll show you where revenue is leaking and how to fix it.