Telehealth Billing Services in Arkansas

Arkansas's healthcare market includes 7,000+ physicians, and telehealth practices here face a payer market dominated by Arkansas Blue Cross Blue Shield on the commercial side and Arkansas Medicaid (most members fee-for-service, plus PASSE managed care for behavioral health and IDD) on the public payer side. Medicare claims are processed through Novitas Solutions (Jurisdiction H), which applies its own Local Coverage Determinations that directly affect telehealth procedure coverage and medical necessity requirements. Generic billing teams without AR specific knowledge leave revenue on the table.

Telehealth billing itself is complex. Telehealth billing requires precise modifier and place-of-service coding that varies by payer and state. The distinction between POS 02 (telehealth facility) and POS 10 (telehealth patient home) affects reimbursement rates. Modifier 95 designates real-time audio/video services, while modifier 93 covers audio-only visits. Remote patient monitoring codes 99453-99458 and telephone E/M codes 99441-99443 add further billing opportunities that many practices miss entirely. When you combine this coding complexity with Arkansas's specific payer rules, authorization requirements, and 4 Arkansas Medicaid (most members fee-for-service, plus PASSE managed care for behavioral health and IDD) managed care plans that each have their own billing rules, you need a team that understands both dimensions. Go Medical Billing provides that expertise at 2.49% of collections, serving telehealth practices from Little Rock to Conway and across Arkansas.

Arkansas has about 7,000 physicians and one of the most unusual Medicaid managed care structures in the country. Most Arkansas Medicaid members remain fee-for-service. Only members with intensive behavioral health needs or intellectual and developmental disabilities are in managed care, under the Provider-Led Arkansas Shared Savings Entity (PASSE) program. PASSE entities are at least 51 percent owned by Arkansas Medicaid providers, which makes them provider-led rather than insurance-company-led. The four PASSEs are Arkansas Total Care (Centene), CareSource PASSE, Empower Healthcare Solutions, and Summit Community Care (Anthem). Arkansas expanded Medicaid in 2014 under a private-option model called Arkansas Works, which later became the Arkansas Health and Opportunity for Me (ARHOME) program. The commercial market is dominated by Arkansas Blue Cross Blue Shield statewide. Little Rock is anchored by Baptist Health, CHI St. Vincent (now CommonSpirit), and the University of Arkansas for Medical Sciences (UAMS), which is the state's only academic medical center.

Arkansas-specific factors that shape telehealth reimbursement: Arkansas has one of the few Medicaid managed care programs in the country that is provider-led rather than insurance-company-led. PASSEs are majority-owned by Arkansas Medicaid providers.; Most Arkansas Medicaid members remain fee-for-service. Only members with intensive behavioral health or intellectual and developmental disability needs are in PASSE-based managed care.; Arkansas expanded Medicaid in 2014 using a private-option model where eligible adults use Medicaid dollars to buy commercial coverage on the marketplace rather than enrolling in traditional Medicaid.. Our AR coders build these into every telehealthclaim — see how this works alongside our Arkansas medical billing and telehealth billing teams.